To treat customers fairly, impartially and with consistency
To be honest and open, taking responsibility for our actions
To deliver professional, efficient and high-quality advice and services
To use customer feedback, comments and complaints to help us improve our services in the future
We consider all customer opinions, requests, and complaints to be the starting point for management decisions. We gratefully listen to and acknowledge our customers voices as a valuable contribution to our uniqueness, and we work to quickly react to their input.
We wish to create an environment and belief that we can always meet our promise to our customers. Further, with the commitment of all, our customer experience with us will be complaint free with all promises met. We seek all our employees to rank this as a highest belief, thereby making it a core value.
We work to achieve our customer promise through the engagement of all persons and a business partnership that creates pride in the workmanship of our products and continuous improvement in our skills and processes.
We strive to offer high-quality products and services so our customers can enjoy enriched lives. At the same time, we are actively engaged in re-inventing our business practices so we can offer our products and services at even lower prices. At BORNEX, our goal is to be the retailer that leads the way in offering customers high-quality products at reasonable prices.
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