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We aim to give you a service we can be proud of.

We are committed to having high standards of our services, which meet the needs of our customers.

BORNEX is committed to providing equal access to services for all our customers regardless of

Partnership Working

Partnership Working race, disability, gender, sexual orientation, age, religion or

belief, pregnancy or transgender

What we expect from you

 

 

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Partnership Working

On occasion, BORNEX may work in partnership with another organisation. Where a service is provided through a third party on behalf of BORNEX, the service will be delivered to our standards. Where this is not possible, standards will be in place, which support the principles of the our Customer Charter.

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What we expect from you

 - To treat our staff with respect;
 - Keep appointments or advise in good time if you are unable to attend

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When a customer contacts us to request a service or information, BORNEX will aim to:

                   Be polite, respectful and helpful

                   Observe privacy and confidentiality where appropriate

                   Handle enquiries at first point of contact, where possible

                   Advise you of when you can expect to receive the service you have requested

                   Ensure all staff members can be identified by wearing a name badge or providing their name

                   Respond to emails received via our website, within five working days

                     Where BORNEX is unable to meet this, it will keep you up to date with progress

                  Provide accurate and up to date information on the website

                     and correct any inaccurate or out of date information within two weeks of it being brought to our attention

it being brought to our attention.