Our refund policy is in addition to and does not affect any of your legal rights.

We hope you will love everything that you order from us but if something isn't quite right, we will be happy to exchange or refund goods within 14 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging.

A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer.

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If you return all the items purchased with the multi-buy offer discount you will refunded with the full multi-buy value.

If you used our service or purchased something from us at an offer price, your refund will be based on that promotional price.

If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.

The return parcel should contain:

- The item(s) you purchased that you wish to return in their original condition.

- Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

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We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting.

We shall refund items returned to us within 14 calendar days of us receiving the goods themselves or evidence that they were returned. Please safely dispose of any broken glass before returning an item to us.

For reasons of health, hygiene, safety and copyright this return and refund right does not apply in the case of:  

pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVD’s (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place); and sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and any goods which become mixed inseparably with other items after their delivery.

If you have any questions around receiving a refund please contact us by e-mail or our contact form.